![]() To diagnose problems with an OpenVPN server or client, it is helpful to look at the log files. If not, reach out to us on the support ticket system and provide as much detail as you can. So if for example you start the OpenVPN client connection and it issues an error and disconnects you, then the information here should help you in determining a possible cause and solution. That is handled in a separate page: troubleshooting reaching systems over the VPN tunnel. It does not deal with problems in reaching a target system over the established VPN tunnel once the VPN tunnel is already working. This page is specifically about attempting to find and resolve problems with an OpenVPN client program failing to connect to an OpenVPN Access Server.
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